Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

On occasion, we experience extreme weather patterns on the Oregon Coast. Sometimes this can cause shipping delays beyond our control. If possible, we will contact you in these events to keep you updated of our situation.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping On All Orders Over $50

There are exceptions to our free shipping offer, including but not limited to: Surfboards, skateboards, oversize items, overweight items and more.

Surfboard Shipping

We do not currently ship surfboards at this time, however we can gladly set a board aside for an indefinite amount of time for in-store pickup.

In-store pickup

You can skip the shipping fees with free local pickup at ZuhG Life Surf Shop. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are during or normal business hours. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to select countries.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ZuhG Life Surf Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at zuhgsurfshop@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at zuhgsurfshop@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at zuhgsurfshop@gmail.com.